Cookie Policy

1. What Are Cookies

Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit our website at chillovia.shop. These files contain information that helps us recognize your device and remember your preferences during your visit and on subsequent visits to our website.

Cookies are widely used by websites to make them work more efficiently and to provide a better user experience. They enable websites to remember your actions and preferences over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

2. How We Use Cookies

We use cookies to enhance your browsing experience on our website, analyze website traffic and usage patterns, remember your preferences and settings, provide personalized content and recommendations, and ensure the security and proper functioning of our website and services.

Cookies help us understand how visitors interact with our website by collecting and reporting information about page views, time spent on different pages, and navigation patterns. This information helps us improve our website structure, content, and overall user experience for our customers purchasing HVAC refrigerant products.

We also use cookies to maintain your shopping cart contents during your visit, remember your login status, save your shipping and billing preferences, and provide relevant product recommendations based on your browsing history and interests.

3. Types of Cookies We Use

Strictly Necessary Cookies: These cookies are essential for the operation of our website and enable core functionality such as security, network management, and accessibility. They cannot be disabled without seriously affecting the functionality of our website. These cookies do not store any personally identifiable information.

Performance and Analytics Cookies: These cookies collect information about how visitors use our website, including which pages are visited most often and if visitors encounter error messages. All information collected by these cookies is aggregated and anonymous, helping us improve how our website works.

Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language preferences, or the region you are in) and provide enhanced, more personalized features. They may also be used to provide services you have requested, such as watching a video or commenting on a blog.

Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. They remember that you have visited our website and this information may be shared with other organizations.

4. First-Party and Third-Party Cookies

First-Party Cookies: These are cookies that we set directly on our website. We have full control over these cookies and use them to provide essential website functionality, remember your preferences, and analyze website performance. First-party cookies are generally considered safer as they are controlled directly by the website you are visiting.

Third-Party Cookies: These are cookies set by domains other than the one you are visiting. We may use third-party services such as Google Analytics, payment processors, and social media platforms that place their own cookies on your device. These cookies help us provide enhanced functionality and services but are controlled by their respective third-party providers.

We carefully select our third-party partners and ensure they comply with applicable privacy laws and maintain appropriate security standards. However, we recommend reviewing the privacy policies of these third-party services to understand how they handle your information.

5. Session and Persistent Cookies

Session Cookies: These are temporary cookies that are deleted from your device when you close your web browser. They are used to maintain your session state while browsing our website, such as keeping items in your shopping cart or maintaining your login status during your visit.

Persistent Cookies: These cookies remain on your device for a set period of time or until you manually delete them. They are used to remember your preferences and settings for future visits, provide personalized content, and analyze long-term usage patterns to improve our services.

The lifespan of persistent cookies varies depending on their purpose, ranging from a few hours to several years. You can view and manage persistent cookies through your browser's cookie management settings.

6. Specific Cookies We Use

Website Functionality Cookies: These include cookies that remember your language preferences, shopping cart contents, login status, and customized display settings. They ensure a consistent and personalized experience across your browsing session and return visits.

Security Cookies: We use cookies to detect and prevent fraudulent activity, protect against cross-site request forgery attacks, and maintain the security of user accounts and transactions. These cookies are essential for maintaining the integrity of our e-commerce platform.

Analytics and Performance Cookies: We use Google Analytics and similar services to understand website performance, user behavior, and traffic patterns. These cookies help us identify popular products, optimize page load times, and improve navigation paths.

Payment and Checkout Cookies: During the checkout process, we use cookies to maintain transaction security, remember billing and shipping information, and ensure proper order processing. These cookies are essential for completing purchases securely.

7. Cookie Consent and Legal Basis

In compliance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR) and similar regulations, we obtain your consent before placing non-essential cookies on your device. Essential cookies that are necessary for website functionality are placed based on our legitimate interest in providing our services.

When you first visit our website, you will see a cookie consent banner that explains our use of cookies and provides options to accept all cookies, reject non-essential cookies, or customize your preferences. Your consent choices are recorded and respected throughout your use of our website.

You can change your cookie preferences at any time through our cookie preference center, which can be accessed through the footer of our website or by contacting our customer service team.

8. Managing Your Cookie Preferences

Browser Settings: Most web browsers allow you to control cookies through their settings preferences. You can set your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. You can also delete existing cookies from your browser.

Cookie Preference Center: We provide a cookie preference center where you can view detailed information about the cookies we use and make granular choices about which types of cookies you want to accept or reject. This tool allows you to maintain control over your privacy preferences.

Third-Party Opt-Outs: For third-party cookies, you may need to visit the respective service provider's website to opt out of their cookies. We provide links to major third-party opt-out tools and privacy policies in our privacy policy.

Please note that disabling certain cookies may affect the functionality of our website and your ability to access certain features, place orders, or receive personalized content and recommendations.

9. Mobile Device Cookie Management

Mobile devices and apps may use similar technologies to cookies, such as local storage, device identifiers, and software development kit (SDK) technologies. These technologies serve similar purposes to cookies in web browsers, helping us provide better services and user experiences.

You can manage these technologies through your mobile device settings, including advertising preferences, location services, and app-specific settings. Most mobile operating systems provide controls for managing how apps collect and use information about your device and usage patterns.

We recommend reviewing your mobile device's privacy settings regularly to ensure they align with your preferences for data collection and use by websites and applications.

10. Cookies and Personal Information

While most cookies do not directly contain personal information, they may be linked to personal information that you provide to us through account creation, order placement, or customer service interactions. We treat all cookie data in accordance with our Privacy Policy and applicable data protection laws.

We implement appropriate security measures to protect cookie data from unauthorized access, alteration, or disclosure. Cookie data is stored securely and access is limited to authorized personnel who need the information for legitimate business purposes.

If you have concerns about how cookie data may be linked to your personal information, please contact our privacy team using the information provided in this policy. We are committed to addressing your privacy concerns and providing transparency about our data practices.

11. Cookie Policy Updates

We may update this Cookie Policy periodically to reflect changes in our cookie practices, technology updates, legal requirements, or improvements to our website functionality. We will post any updates to this policy on our website with a revised effective date.

For significant changes that materially affect how we use cookies or your rights regarding cookie data, we will provide additional notice through email, website banners, or other appropriate communication methods before the changes take effect.

We encourage you to review this Cookie Policy periodically to stay informed about our cookie practices and any updates that may affect your browsing experience or privacy preferences.

12. International Cookie Transfers

Some of the cookies and tracking technologies we use may transfer information to servers located outside of your country of residence. These transfers are conducted in compliance with applicable data protection laws and include appropriate safeguards to protect your information.

When cookie data is transferred internationally, we ensure that adequate protection is in place through various mechanisms such as Standard Contractual Clauses, adequacy decisions, or other approved transfer methods recognized by relevant data protection authorities.

By using our website and accepting cookies, you acknowledge and consent to the international transfer of cookie data as described in this policy and our Privacy Policy.

13. Contact Information for Cookie Questions

If you have questions about our use of cookies, need assistance with cookie settings, or want to exercise your rights regarding cookie data, please contact our privacy and customer service team using the information below.